Revenue Operations Leader (Associate Director of Revenue Operations) · Healthie
LinkedIn ↗James Kase is a Revenue Operations leader at Healthie, an EHR platform, where he serves as Associate Director of Revenue Operations. His path into RevOps was anything but linear: a new-media-publishing degree from Rochester Institute of Technology led to printing menus on cruise ships, time working around professional sports with the New York Islanders, Mets, and Yankees, and then customer service and sales at Livestream (acquired by Vimeo). After reading 40–50 business and sales books in a single year and earning multiple Salesforce and project-management certifications, he moved fully into operations. James is a proponent of ruthless prioritization, protecting deep-work time, building self-sufficient systems, and the discipline of saying no — and he leans on operator communities like RevOps Co-op, Wizards of Ops, and Pavilion.
“It may not be a hard no, it may actually be just a not yet or not now kind of thing.”
“Really it's, what do your revenue-generating teams need right now? And then everything else kind of needs to fit in somewhere in between.”
“The hardest item I try to get done earlier in the day, because then the rest of the day, everything else I can figure out based off of my intensity effort level.”
“Everything is solvable to a degree. Whether it's the answer you want or like or dislike is irrelevant — it's just, is it solvable in some kind of fashion?”
“It's not about getting things done, it's about getting things done that have purpose.”
“My mindset is always in RevOps, I'm trying to work my way out of a job.”
“Don't let perfect be the enemy of great or good. Just stand up a process, and then you can make tweaks to it.”
“If someone says no to something, you're not saying it to that person, you're saying it to the plan — what is the best direction for the organization? It's not a game of who's right the most, because that's just a losing proposition.”